This policy explains what we collect, how we use it, and your choices. It applies to PetsGrin websites, apps, and services (“Services”).
Who we are & Contact
PetsGrin (“we,” “us”). Questions: privacy@petsgrin.com
Information we collect
- Account info: name, username, email, password, age confirmation.
- Content: posts, comments, messages, pet profiles, photos, videos, and their metadata.
- Usage & device data: pages viewed, app actions, IP address, device IDs, browser/app version, crash logs.
- Location: approximate based on IP; precise location only if you enable it.
- Cookies & similar tech: to remember you, measure performance, and personalize content/ads.
- From others: reports, messages, or content that mention you; third-party sign-in providers if you connect them.
- Transactions: if you buy from us (not your full card details—payments are processed by third-party processors).
How we use information
- Provide, secure, and improve the Services.
- Personalize feeds, groups, and recommendations.
- Communicate about changes, security, and support.
- Enforce our Guidelines and prevent fraud or abuse.
- Comply with law and protect our rights and users.
- With your consent, send marketing or run promotions.
Legal Bases
We process data to perform our contract with you, for our legitimate interests (safety, improvement), to comply with legal obligations, and with your consent when required.
How we share information
- Service providers: hosting, analytics, payment processing, customer support, email delivery.
- Other users: what you set to “public” is visible publicly; “friends” or “private” limits visibility.
- Advertising & analytics partners: we may share limited data (like cookie IDs) to measure or show ads. This may be considered “sharing” for cross-context behavioral advertising under California law.
- Legal & safety: to comply with law, respond to legal requests, or protect people and animals.
- Business changes: in a merger, sale, or acquisition, data may transfer with notice.
Selling Personal Information
We do not sell personal information for money. Under some state laws, certain analytics/ads uses may be considered a “sale” or “share.” You can opt out using “Your Privacy Choices.”
Data Retention
We keep information as long as needed for the purposes above. When you delete content, we remove it or de-identify it. Copies may remain in backups for a limited time.
Security
We use reasonable technical and organizational measures to protect data. No system is 100% secure.
Children
PetsGrin is for ages 13 and up. We do not knowingly collect personal information from children under 13. If you believe a child under 13 is using the Service, contact us.
International Users
We are based in the United States. Your information may be transferred to and processed in the U.S. and other countries with different data laws.
Third-Party Links
Links to other sites or stores have their own policies. We’re not responsible for their practices.
Changes to this Policy
We’ll update this page when we change the policy. If changes are material, we’ll provide additional notice (e.g., email or in-app). Continued use after changes means you accept the updated policy.
